Leonardo Burgatte · Osaka, Japan

Technical product support.
QA and e-commerce.

I’m a web and product QA professional with experience implementing Shopify websites, investigating product issues and turning technical findings into clear, actionable documentation.

I’m looking for a full-time remote product support or technical customer support role where my client-facing project experience and APAC location can contribute.

Osaka, Japan (UTC+9) · Fluent English · Native Portuguese
Available for APAC business hours.

Work examplesEmail me

Skills

What I bring to a support team

Experience drawn from web projects, product testing and collaboration with clients and international teams.

Troubleshooting and QA

Investigating product behavior, reproducing issues and documenting what needs attention.

  • Issue reproduction
  • Bug documentation
  • Responsive testing
  • User-flow checks

Web and e-commerce

Implementing storefronts and working through the details that affect how customers use them.

  • Shopify and Liquid
  • WordPress and Elementor
  • HTML, CSS and JavaScript
  • Navigation and product pages

Technical communication

Turning requirements and technical findings into information that clients and colleagues can act on.

  • Requirements clarification
  • Setup guidance
  • Technical specifications
  • Stakeholder updates

Remote collaboration

Coordinating work across clients, internal teams and external partners in different time zones.

  • Issue follow-up
  • Launch checklists
  • Notion and Asana
  • Google Sheets and Excel

Selected work

Implementation, testing and documentation

Three projects showing what I worked on and how that experience relates to product support.

Atomi Smart Shopify product page for the Monarch Smart Ceiling Fan, showing product options and purchase controls.
Atomi Smart / Design JunctionShopify implementation

Shopify migration and storefront QA

I returned to Atomi Smart as a contractor to rebuild its website from WordPress and Elementor to Shopify. The project brought together storefront implementation, product information and testing.

This project shows the version I built, which was live through 2025. The company has since rebranded and launched a new website focused on smart air conditioners.

My contributionTheme setup, custom sections, product pages, collections and navigation, plus responsive testing and launch preparation.
QA and documentationChecked customer flows and product information, documented issues and organized the work needed for launch.
Relevant to product supportExperience working through storefront behavior and translating business requirements into concrete website changes.
String-light bulbs on a workbench beside a laptop and multimeter.
Atomi Smart / Design JunctionProduct QA

Connected-product testing and issue documentation

My role expanded from UX/UI design into product QA and coordination across 100+ consumer electronics and smart-home SKUs. I worked with internal teams and China-based manufacturers on product behavior, requirements and revisions.

What I testedDevice setup, pairing, automations and app flows, including behavior across Tuya, Amazon Alexa and Google Home.
What I documentedReproduction details, product defects, technical specifications and supplier feedback for follow-up before production.
Relevant to product supportA practical background in reproducing problems, describing findings clearly and coordinating with the people responsible for changes.
Stingless Petals honey storefront homepage with product education and sourcing navigation.
Specialty food brandShopify and product content

Shopify setup and customer-facing product information

I worked on the Shopify storefront and launch preparation for a specialty food brand. The work focused on helping first-time buyers understand unfamiliar products and navigate the store.

My contributionStorefront setup, page and collection structure, product education, sourcing information and certification content.
Client collaborationClarified page requirements and organized missing assets, product information and QA findings into actionable next steps.
Relevant to product supportExperience explaining product details clearly and working directly with a client to turn requirements into a usable storefront.

Availability

Remote work during APAC hours

Product and technical support

Seeking roles involving troubleshooting, customer communication, issue documentation and collaboration with product teams.

Implementation and e-commerce

Also interested in website implementation, merchant support and onboarding roles that draw on Shopify and web experience.

Based in Osaka

Japan is my working location. I’m available for a full-time remote role during APAC business hours.

Languages

Fluent English, native Portuguese and basic Japanese. Experienced collaborating with international teams across time zones.

Background

Web and product QA, with design roots

I studied in Canada and began my professional design career in UX/UI and web design. At Design Junction, working on Atomi Smart products, my responsibilities expanded into connected-product testing, technical specifications, supplier feedback and e-commerce work.

My later independent projects included Shopify implementation, storefront QA and product education content. I’m now bringing that combination of practical testing, client communication and web knowledge to product support opportunities.

View LinkedIn

Contact

Hiring for an APAC support role?

I’m available for full-time remote work from Osaka, Japan. Get in touch to discuss product support, technical customer support or implementation opportunities.

hi@burgatte.comLinkedIn